Help centre
Technical issues
Verification codes, email addresses and what to try if registration will not go through.
Questions about technical issues
Where do I enter my email verification code?
When we need to check your email address, we send a code to your inbox. Enter it on the screen that asked for it. If it does not arrive within a few minutes, check your spam folder or request a new code.
The system says my email address is invalid. What should I do?
Check for typing errors and make sure you are using the correct format. If problems persist, try a different email address or contact our support team.
Why will the system not let me register?
This could be due to incomplete information, technical issues, or eligibility requirements. Check that you have filled in all information correctly. If the problem persists, try selecting a different GP surgery.
Browse other topics
- Getting started and registration12 questions
- Finding your GP3 questions
- Booking appointments4 questions
- Managing appointments5 questions
- Specific services4 questions
- Changing GP or address6 questions
- NHS numbers and records2 questions
- Dental and specialist services3 questions
- Emergency and urgent care2 questions
- Costs and free services4 questions
Still need help?
If you cannot find the answer here, these NHS services can help.
- Call 111Free NHS health advice and guidance, day or night, when it is not an emergency.
- Visit nhs.ukSearch conditions, find a GP, dentist or pharmacy, and check symptoms on the NHS website. (opens in a new tab)
- Call 999For a life-threatening emergency, such as chest pain or severe bleeding, call 999 now.