Managing appointments

Questions about managing appointments

• How do I cancel or reschedule my appointment?

  You can cancel appointments using the links in the confirmation email or text you received. Alternatively, you can call the GP surgery directly.

• I was late for my appointment, can I rebook?

  Contact the GP surgery directly to explain the situation. They may offer you another appointment depending on availability.

• I booked an appointment but no one called me, what should I do?

  Phone appointments can take place across the morning or afternoon and may not happen at the scheduled time. If your call was scheduled before noon, you could be called any time between 9am and 12 noon. If it was scheduled after noon, you could be called any time between 12 noon and 6pm. Check your contact details and make sure your phone is working. If the morning or afternoon you expected a call has passed, contact the GP surgery directly.

• How do I delete an appointment I booked by mistake?

  Use the cancellation or manage-your-booking link in your confirmation email or text. Alternatively, contact the GP surgery directly to cancel unwanted appointments.

• I no longer want my appointment, can I cancel the transfer of my medical records?

  If you have completed the registration form, we will automate the transfer of your records and this cannot be cancelled. Use the NHS Find a GP service to find your previous GP surgery and complete their registration form again. This will send your medical records back.